Terms and conditions

Preamble

Direct de usine, a self-employed company based in Ile de France (France), is the owner of the products offered for sale on the site “https://realdollslove.com”

Article 1: Introduction

These general terms and conditions of sale govern the contractual relations between any non-commercial physical person “the Customer” (who may hereafter be designated by “buyer”) wishing to make a purchase on the Website, and Direct d’usine. Direct d’usine reserves the right to modify at any time these terms and conditions by the publication of a new version of the terms and conditions on its website. They will then be applicable as soon as they are put online. The applicable terms and conditions are those in force on the date of payment of the order.

Article 2: Object of the terms and conditions

These conditions govern the online sale of all physical products sold on the website.

Article 3: Product information

3.1. The products governed by the present general conditions are those which appear on the site “https://realdollslove.com” and which are indicated as sold and sent by the seller. They are offered within the limit of available stocks.

3.2. The products are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred with respect to this presentation, the liability of the seller could not be incurred.

3.3. The photographs of the products are not contractual.

3.4. In case of unavailability of the ordered product, the buyer will be informed as soon as possible and will be able to cancel his order. The purchaser will then have the choice of asking either the refund of the sums paid within 30 days at the latest of their payment, or the exchange of the product.

3.5. In the event of a momentary disruption of an article, the customer is notified by e-mail. Indeed, since the delays between the order taking and its shipment are variable, it can happen that an article indicated “in stock” is finally out of stock.

Article 4: Price

4.1. The price of each product indicated in the corresponding product sheet is in euros. The prices of the products are those in effect at the time of registration of the order by the Customer. The prices of our catalog are guaranteed except error of seizure.

4.2. The cost of telecommunication necessary for access to the Internet site shall be borne by the Client.

4.3. The private carrier will be able to contact the customs office in order to meet any import and customs charges. The parties agree that the e-mails exchanged between them validly prove the content of their exchanges and, where applicable, their commitments, in particular as regards the transmission and acceptance of the order.

4.4. Besides the selling price of the product offered by the shop, a reference price (barred) may be included, if this product has a reduction indicated beforehand.

4.5. The indicated selling prices are established for unit quantities. Reductions can be made to the buyer according to the number of products of his order, please contact us by email ( directdusine@hotmail.com ) or via chat to let us know about your project.

Article 5 : Methods of payment

5.1. The products presented on the site are payable online, at the time of the order.

Payment of purchases by the Customer may be made in 3 ways:

• by the Paypal secure payment system
• by credit card: your card number is entered on a secure space via Stripe.
• by bank transfer to the following account:
  Institution: 30004 Counter: 00808 Account number: 00000468731 RIB key: 75
  IBAN: FR76 3000 4008 0800 0004 6873 175

5.2. If you have any questions or technical problems with payment, please contact me by email or phone.

5.3. The invoice will be  available in the “my account” section of the website https://realdollslove.com

Article 6 : Order

An order means any acquisition of a product made by a Customer on the Website under the conditions provided for in these terms and conditions, hereinafter referred to as “the order”

6.1. Terms and conditions

6.1.1 The customer has the option to order only on the website of the shop.

6.1.2 The customer guarantees that he  is fully entitled and entitled to use the credit card from which he provided the information and guarantees the seller the availability of sufficient funds to cover the order he made on the website https://realdollslove.com/
6.1.3. By clicking on the “I confirm my order” button to finalize your order:

– the customer confirms having verified the contents of his “cart “, and that the latter contains all the products he wishes to acquire, subject to availability at the time of payment, final validation by the customer; the customer may modify his order and add the items not yet contained in the cart.

– the customer declares that he has read and accepted fully and without reserve, the whole of the present General Conditions of Sale, by clicking the box provided.

– Confirmation of the content of the payment constitutes the prior agreement of the customer at the conclusion of the sale with Direct d’usine, the sale being definitively concluded only after payment of the price corresponding to the order.

– Direct d’usine  will confirm systematically the taking of account of the order of each Client by e-mail.

6.2. The Customer does not have the possibility to complete his order, if it is validated.

6.3. Failure by the Customer to comply with the obligations under these terms and conditions, and in particular with regard to any incident of payment of the price of an order, may result in suspension of access to the service of realdollslove.com, or the termination of his Client Account according to the degree of seriousness of the actions in question, without prejudice to any damages that could be solicited by the shop. Consequently, Direct d’usine reserves the right to refuse any order from a Customer with whom such a dispute exists.

6.4. An email confirmation of order is received by the Customer once payment is approved.

6.5. Returns and cancellation of order

6.5.1. Given the nature of the products (sexual toys) and hygiene issues, it is obvious that no return can be accepted. All orders are firm and definitive and can not be subject to modification or cancellation, in whole or in part, by the customer for any reason whatsoever.

6.5.2. Each doll is carefully checked before shipping to ensure that there are no manufacturing defects. The Customer has a delay of 2 working days from receipt of his order to report a problem coming from us (example, broken parts) or if there is an error in the order.

6.5.3. Direct d’usine informs the buyer that the realization of each doll is made to measure with the options specified during the order. Once the payment is validated, your doll will be made within hours to minimize delays. From this moment no cancellation of order is possible.

Article 7 : Delivery

7.1. After taking account of the order, the products must be manufactured. Also, the Customer will be informed of the shipment of his order by email within 3 to 7 working days.

7.2. The customer will receive a tracking number of his order by email.

7.3. The shipping department is able to send products to physical addresses located in Europe and many countries around the world. If, however, your country does not appear in the choice of destinations you can contact us by e-mail, by telephone or via chat to let us know and propose a solution.

7.4. No delivery is possible via a Postbox, in Hotels or Campsites.

7.5. It will be the customer’s responsibility to ensure the accuracy of the shipping address provided by the customer. Please ensure that the correct address is entered, regardless of how you ordered, before finalizing your purchase. We are not responsible for any delivery to an incorrect address.

7.6. The products purchased will be transported by private carrier or by post.

7.7. The order is shipped in a neutral packaging which can not allow the identification of its origin by a third party. Indeed, the name of the website realdollslove will not appear on the parcels sent to the Client. However, the contents of the package may be indicated in the countries of destination where the regulations require us to attach a detailed description of the package to the attention of the customs authorities.

7.8. Only one place of delivery is allowed per order. If you want to receive your products at several different delivery locations, you will need to place as many orders as there are delivery locations.

7.9. Direct d’usine reserves the right to modify the delivery method chosen by its customers according to the products ordered.

7.10. Any delays do not entitle the Customer to claim damages, cancellation of the order or a reduction of the price paid. In case of unusual delay, an e-mail will be sent to you by the customer service.

7.11. In case of force majeure, disturbances or general strike, total or partial, in particular postal services and means of transport, fire, storm or flood, the responsibility for non-execution of delivery would be imputed to factory direct

7.12. If at the time of delivery, the original packaging is damaged, torn open, the customer must then check the condition of the items. If they have been damaged, the purchaser must imperatively refuse the package and note a reserve on the delivery note (parcel refused because open or damaged).

7.13. It is the Customer’s responsibility to indicate on the delivery slip and in the form of handwritten reserves accompanied by his signature any anomaly concerning the delivery (damaged packages, broken products, missing product in relation to the delivery note, …).

7.14. This verification is considered to have been carried out when the Customer, or a person authorized by him, has signed the delivery note.

7.15. The customer must also confirm by registered letter these reservations communicated to the carrier at the latest within two working days of receipt of the item (s) to the address provided by the customer service. In addition, the client must send a copy of this letter by e-mail ( directdusine@hotmail.com ).

Article 8 : Right of withdrawal

8.1. In accordance with article L121-21 of the Consumer Code of the Macron law, online purchases in France may not be subject to a 14-day withdrawal period until receipt of the order. Therefore, the order is therefore firm and definitive.

8.2. If the customer wishes to retract, he must notify his retraction to factory direct by email, or by telephone or via the chat.

8.3. In the event of withdrawal from the customer, the package may be returned under the following conditions: the order must be in its original packaging intact and intact, in other words, the package must not have been opened. Since the dolls are made-to-order products, a 40% cancellation fee will be applied and deducted from the refund.

Article 9: Guarantees

9.1. Most of our products are warranted against manufacturing defects and not against normal wear and tear due to regular use or misuse of the product.

9.2. Direct d’usine can not be held liable for damages of any kind, whether material or immaterial or corporeal, which could result from a malfunction or misuse of the products marketed.

9.3. In accordance with the provisions of the Consumer Code and the Civil Code, all products on sale on the site are subject to the legal guarantee of conformity (articles L. 211-1 et seq. Of the Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the Civil Code).

Article L. 211-4 of the Consumer Code: “The seller is obliged to deliver goods in conformity with the contract and is liable for defects in conformity existing at the time of issue. It also answers to the defects of conformity resulting from the packaging, the installation instructions or the installation when this was charged to it by the contract or was carried out under its responsibility. “

Article L. 211-5 of the French Consumer Code: “In order to comply with the contract, the property must be suitable for the customary use of a similar good and, where applicable:

– correspond to the description given by the seller and possess the qualities which he has presented to the purchaser in the form of a sample or a model;

– present the qualities that a buyer can legitimately expect in view of public statements made by the seller, the producer or his representative, in particular in advertising or labeling;

Or present the characteristics defined by mutual agreement by the parties or be specific to any special purpose sought by the customer, brought to the knowledge of the seller and which the latter has accepted. “

Article 10 : Responsibilities

Direct factory agrees to describe with the greatest accuracy the products sold on the site. Its liability can not be incurred in the event that the non-performance of its obligations is attributable to a case of force majeure as defined by French jurisprudence. Any unforeseeable event or circumstance beyond the control of the parties shall be regarded as unforeseeable circumstances or force majeure exemptions from liability. Similarly, it can not be held liable for any inconvenience or damage inherent in the use of the Internet, such as a break in service or the presence of computer viruses.

Article 11 : Protection of personal data

11.1. The various personal data that are requested are only used for the processing of your order. Direct factory agrees not to disclose it to third parties.

11.2. Out of respect for the privacy of our customers, Direct d’usine confirms that your details will not be sold to third parties.

11.3. The site, which is declared to the National Commission of Informatics and Liberties, under the number XXXXX, proposes the inscription to a newsletter. The user can unsubscribe at any time. All you have to do is click on the link at the end of each email.

11.4. In accordance with the law of January 6, 1978 relating to data processing, files and freedoms, you have the right to object, to access, rectify and delete data concerning you, rights that you can exert under the conditions stipulated by the law of 6 January 1978 relating to data processing, files and freedoms, by mail sent to the Consumer Service of our company. Your application must be signed and accompanied by a photocopy of your ID.